> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cloosphere.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inquiries

> Receive user inquiries, handle via Kanban/list, and manage status flow

<Info>Admin › Users › Inquiries</Info>

Receive and respond to user inquiries to admins.

## Sending User Inquiries

Regular users click **Contact Admin** in the bottom sidebar menu to send inquiries.

<Frame caption="User inquiry modal">
  <img src="https://mintcdn.com/cloocus/wnNwxuvCsA-ZOlwp/images/admin/users-inquiry-form.png?fit=max&auto=format&n=wnNwxuvCsA-ZOlwp&q=85&s=4e7c3d6de7aaa54148ad09776c2c0ce2" alt="User inquiry modal" width="1431" height="931" data-path="images/admin/users-inquiry-form.png" />
</Frame>

| Type            | Subtype                                     | Description                |
| --------------- | ------------------------------------------- | -------------------------- |
| **Usage limit** | Limit increase, limit check                 | Token limit related        |
| **Feature**     | Chat, agents, KBs, databases, tools         | Feature usage              |
| **Bug**         | Chat error, agent error, upload error, etc. | Error reports              |
| **Account**     | Permission request, account issue           | Account/permission related |
| **Other**       | Improvement, others                         | Other inquiries            |

## Handling Admin Inquiries

Manage received inquiries in **Admin > Users > Inquiries** tab.

<Frame caption="Inquiry management Kanban view">
  <img src="https://mintcdn.com/cloocus/Or1RjU_AzOVJRxuS/images/admin/users-inquiry-kanban.png?fit=max&auto=format&n=Or1RjU_AzOVJRxuS&q=85&s=a7382896b7abf8a14912854433407f14" alt="Inquiry management Kanban view" width="2880" height="1800" data-path="images/admin/users-inquiry-kanban.png" />
</Frame>

<Tabs>
  <Tab title="Kanban view">
    Drag cards across status columns (Open, In Progress, Resolved, Closed) to change status.
  </Tab>

  <Tab title="List view">
    View all inquiries as rows with filters and sorting.
  </Tab>
</Tabs>

**Status flow:**

```mermaid theme={null}
flowchart LR
    A[Open] --> B[In Progress]
    B --> C[Resolved]
    C --> D["Closed (user confirms)"]
```

<Warning>
  Admins can't change directly to Closed. Only users can close their inquiries. Admins set **Resolved** so users can confirm and close themselves.
</Warning>

***

## Related Pages

<Columns cols={3}>
  <Card title="User Management" icon="users" href="/en/admin/users">
    User list, roles, add/edit, usage limits
  </Card>

  <Card title="Groups & Permissions" icon="user-shield" href="/en/admin/groups">
    Permission groups, 4-level tiers, OU mapping
  </Card>

  <Card title="Service Request" icon="paper-plane" href="/en/admin/overview#service-request-sr">
    Service requests admins send to the operations team
  </Card>
</Columns>