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Channels are real-time messaging spaces for teammates. Slack-like exchanges, threaded discussions on specific topics, and reactions for quick acknowledgment. Backed by Socket.IO for instant message delivery.
Channel messaging screen

Real-time messaging with teammates in a channel

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Channel Flow

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Creating a Channel

Channels can only be created by admins.
The Channels feature only appears in the sidebar when the enable_channels feature flag is enabled in admin settings.
1

Open the channel creation menu

In the sidebar Channels section, click the ”+” button.
2

Enter channel info

Channel creation dialog

Set the channel name and permission, then create it.

On creation, channel names auto-convert spaces to hyphens and uppercase to lowercase. Example: “Dev Team” → “dev-team”
3

Done

Click “Create” — the channel is created and appears in the sidebar.

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Editing and Deleting Channels

Channel edits and deletions are admin-only. Hover over a channel name in the sidebar and click the gear icon to access settings.
Deleting a channel removes the channel only — message data may be handled separately. Cannot be recovered after deletion, so proceed carefully.

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Sending Messages

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Basic Messaging

Type a message in the input at the bottom of the channel and send.
Channel input

Input supports text, file attachments, and screen capture

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Live Typing Indicator

When other users are typing, an indicator shows above the input. Auto-disappears after 5 seconds of inactivity.

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Threads

Group replies to a message into a thread. Have in-depth discussion on a specific topic without disrupting the main channel flow.
1

Start a thread

Hover over a message and click the Reply in thread icon button.
2

Write a reply

A thread panel opens on the right of the screen. Write and send the reply.
3

Track threads

Below the original message, the reply count and last reply time are shown.

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Thread Display

On desktop, you can view channel messages and the thread side by side, keeping context while discussing.

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Reactions

Add emoji reactions to messages for quick acknowledgment.

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Editing and Deleting Messages

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Edit

Only the author can edit their own message.
Message editing is restricted to the author. Even admins cannot edit others’ messages.

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Delete

Deleting a message also removes all its reactions. Deleting a parent message keeps thread replies intact.

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Channel Member Management

Use the Permission area in channel edit to set who can join the channel. Groups and organizational units added to a channel get Read only. The badge is fixed at Read and does not toggle to Write. In a channel Read means participation, so Read alone lets a user both read and post messages.
A new channel defaults to Public. To limit it to specific groups, switch it to Private at creation or in channel edit, then add groups and organizational units.
Creating, editing, and deleting channels is restricted to admins. For the full access control model, see Sharing & Permissions.

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Notifications

Webhook notifications are sent to users not currently in the channel.
Set webhook URLs for Slack, Teams, Discord Incoming Webhooks to forward channel messages to external tools.

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Channel Access Paths

Accessing the channel page initializes the chat session (chatId) and switches to the channel-only view.

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FAQ

No — channel creation/modification/deletion is admin-only. Ask your admin if you need a channel.
Channels are user-to-user messaging only. Use the Chat feature for AI conversations.
Yes — image and document files can be attached. Use the attach button in the input or drag and drop.
By default, there’s no per-thread reply limit. Replies load 50 at a time via pagination.
In permission-restricted channels, admins manage membership. Disable webhook notifications in personal settings to silence notifications.
Currently, no dedicated @mention feature. Mention users by name directly in the message body.