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Admin › Users › Inquiries
Receive and respond to user inquiries to admins.

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Sending User Inquiries

Regular users click Contact Admin in the bottom sidebar menu to send inquiries.
User inquiry modal
TypeSubtypeDescription
Usage limitLimit increase, limit checkToken limit related
FeatureChat, agents, KBs, databases, toolsFeature usage
BugChat error, agent error, upload error, etc.Error reports
AccountPermission request, account issueAccount/permission related
OtherImprovement, othersOther inquiries

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Handling Admin Inquiries

Manage received inquiries in Admin > Users > Inquiries tab.
Inquiry management Kanban view
Drag cards across status columns (Open, In Progress, Resolved, Closed) to change status.
Status flow:
Admins can’t change directly to Closed. Only users can close their inquiries. Admins set Resolved so users can confirm and close themselves.

User Management

User list, roles, add/edit, usage limits

Groups & Permissions

Permission groups, 4-level tiers, OU mapping

Service Request

Service requests admins send to the operations team