Skip to main content
Admin › Users › Inquiries
Receive and respond to user inquiries to admins.

​
Sending User Inquiries

Regular users open the account (profile) button at the very bottom of the sidebar and pick Contact Admin. The item is hidden for accounts with the admin role — admins see the same data under Admin Panel › Users › Inquiries.
User inquiry modal

User inquiry modal

The modal has two tabs. After submitting, the modal switches to My Inquiries automatically so the new inquiry shows up in the list.
When an admin leaves a reply (admin note), a green dot lights up next to Contact Admin in the account menu. It disappears once you close that inquiry.
Types and subtypes
A subtype can only be picked after choosing a type, and changing the type resets the subtype you already picked.

​
Handling Admin Inquiries

Manage received inquiries in the Inquiries tab. The total count appears at the top left, and the toggle at the top right switches between Kanban and List.
Inquiry management Kanban view

Inquiry management Kanban view

Cards are placed in status columns (Open · In Progress · Resolved · Closed); drag and drop a card to change its status. The number next to each column title is the count of inquiries in that status.

​
Replying

Click a card or row to open the detail panel. There are exactly two things an admin can change: Status and Admin Note.
Admins cannot edit an inquiry’s body, title, or type. If you need clarification, ask for it in the admin note.
Status flow:
Closing is the user’s job. If an admin drags a card into the Closed column or picks Closed as the status, a warning appears — “closing it directly may prevent the user from seeing the result” — and the status reverts to Resolved. Admins take it to Resolved only; the user then reads the reply under My Inquiries and closes it themselves.

User Management

User list, roles, add/edit, usage limits

Groups & Permissions

Permission groups, 3-level tiers (None/Read/Write), OU mapping

Service Request

Service requests admins send to the operations team